Refund policy

At ed&i body, our products are derived from natural ingredients and enhanced with science. Due to the nature of how they’re formulated, you may notice slight variations in colour and texture from batch to batch, this is completely normal and part of working with naturally derived ingredients.

If for any reason you need to request a refund or return, please review the guidelines below.

Returns & Refunds

We do not accept returns for the following:

  • Opened products: Due to hygiene and safety reasons, we cannot accept returns on any product that has been opened or used.

  • Discounted bundles or sale items: All items purchased on sale or with a discount are final and non-refundable.

We do accept returns for the following:

  • Unopened, full-price items: Returns are accepted on full-priced, unopened single products within 14 days of purchase.

  • Damaged packaging: If your product arrives with damaged packaging, we offer a 30-day return window from the date of delivery. You must provide a photo of the damage and your order number to qualify.

  • Faulty products: If your product is faulty, please contact us within 7 days of delivery to request a replacement.

Please note:

  • All returns must pass an inspection to ensure they meet our policy criteria before a refund or replacement is processed.

  • Return shipping costs are the responsibility of the customer, and we recommend using a tracked delivery method. We are not liable for lost return parcels.

To initiate a return, email our customer service team at info@ednibod.com with your order number, reason for return, and photos if applicable. Further instructions will be provided from there.

Refunds (for approved returns) will be issued to your original payment method within 5–7 business days, excluding original shipping costs.

Subscription Orders

Subscription orders must be managed via your ed&i store login. We do not offer refunds on subscription orders unless the product is faulty or damaged. To avoid surplus product, please manage your subscription directly through your customer account here

Missing or Damaged Product

If your order is damaged or missing:

  • Damaged: Contact us at info@ednibod.com with a photo of the damage and your order number. Once confirmed, we will arrange collection and a replacement.

  • Missing: First check around your property and with neighbours. Then contact Aramex directly at https://www.aramex.co.nz/ with your tracking number. We cannot send a replacement until the original item is officially confirmed as missing.

We will do our best to assist with missing deliveries.